We believe that every travel-inspired product should spark joy, encourage exploration, and deliver exceptional quality. That’s why we take great care in selecting and shipping each item. However, we understand that sometimes expectations might not fully align with reality. Whether it’s due to a change in preference or a mismatch between the product and your original intent, we have established a transparent and supportive approach to refunds and returns.

Our collection of world scratch maps is designed with detail, durability, and meaningful travel experiences in mind. Each map is accompanied by carefully chosen accessories such as a precision stylus, cleaning cloth, and guidebook or packaging tube. Because these items are not only functional but often giftable, we treat each order as more than just a transaction — it’s a curated experience for those who cherish global discovery.

In the unlikely event that you receive a product that doesn’t meet your expectations, we are here to help. Our team is committed to addressing your concerns in a way that feels fair and reasonable. We evaluate each return request with empathy, giving attention to your specific situation and product condition. The goal is not to limit your options, but to ensure that every decision balances respect for the customer with responsible inventory handling.

We encourage our customers to examine their products upon delivery and notify us promptly if there is any concern. Visual damage, missing components, or package irregularities should be documented with photos and shared with our support team for swift resolution. Clear communication helps us take appropriate next steps with minimal delay or complication.

In situations where a refund is considered appropriate, we explore solutions that can be both immediate and efficient. Depending on the case, this may include a full or partial refund, store credit, or an alternative replacement item that may better suit your needs. Our focus is always on ensuring that you feel satisfied and supported, regardless of the route we take.

Please note that items showing signs of excessive use, damage unrelated to shipping, or alterations beyond their original form may not qualify for return. We handle each case personally and aim to resolve matters respectfully and with understanding.

We value our customers not just for their purchases, but for the trust they place in us to enhance their travel journeys. Your feedback — whether positive or constructive — helps us grow and improve. Every return or exchange process is a chance for us to learn and serve you better in the future.

If you’re unsure about the return process or would like to speak to a team member before making a decision, we welcome that conversation. Our support team is available to guide you, answer any questions, and ensure clarity in every step of the process.

Above all, our policy is rooted in fairness, transparency, and shared respect. We aim to turn every issue into an opportunity for a better experience — because traveling, even on paper, should never feel disappointing.

We appreciate your support and understanding. Thank you for choosing our products to be part of your adventures.